Last Updated: 26 October 2026
At Dabbie, accessible through https://dabbi.co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, create an account, purchase products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. WHAT INFORMATION DO WE COLLECT?
When you visit or make a purchase from Dabbie, we may collect the following information:
Personal Information
Name
Email address
Mobile number
Billing and shipping address
Delivery PIN code
Account login information
Order history and purchase details
Payment Information
Payments made through our website are processed by third-party payment service providers, such as Razorpay. Payment details are handled according to the applicable privacy and security practices of the payment provider.
Automatically Collected Information
When you browse our website, we may automatically collect information such as your IP address, browser type, device information, operating system, pages visited, and interactions with our website. This information helps us maintain website security, improve performance, and understand customer behaviour.
2. HOW DO WE USE YOUR INFORMATION?
We may use the information collected to:
Process and fulfil orders.
Arrange shipping and delivery.
Verify delivery PIN codes and serviceability.
Create and manage customer accounts.
Send order confirmations, invoices, shipping updates, and other transactional communications.
Respond to customer service requests, returns, refunds, and complaints.
Process payments and prevent fraudulent transactions.
Improve our website, products, and shopping experience.
Send promotional emails, SMS messages, or other marketing communications where permitted and, where required, with your consent.
Comply with applicable legal, tax, accounting, and regulatory obligations.
3. CONSENT
How do we obtain your consent?
When you provide personal information to place an order, complete a transaction, arrange delivery, or manage your account, we use that information for the relevant purpose.
Where we require your information for additional purposes, such as promotional communications, we will seek your consent where required by applicable law.
How can you withdraw your consent?
You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us using the details provided in the Contact Information section.
Withdrawing consent does not affect processing that has already lawfully taken place or information we are required to retain to fulfil legal obligations or complete transactions.
4. DISCLOSURE OF INFORMATION
We may share your personal information with third parties when necessary to operate our business and provide our services, including:
Payment gateways and payment processors.
Courier, shipping, and logistics partners.
Website hosting and technical service providers.
Customer support and communication service providers.
Fraud prevention and security service providers.
Government authorities, regulators, or law enforcement agencies where required by law.
We do not intend to sell customers’ personal information to third parties.
5. PAYMENT SECURITY
Dabbie uses third-party payment processing services, including Razorpay, to facilitate online payments.
Payment transactions are subject to the payment provider’s applicable terms, privacy policy, and security procedures. We do not intentionally store full payment card details on our own website servers. The information processed by a payment provider depends on the payment method selected and the provider’s requirements.
Payment processing providers implement security measures designed to protect transaction information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.
For more information, please review Razorpay’s policies at https://razorpay.com.
6. THIRD-PARTY SERVICES
We use third-party service providers to support our website, payment processing, delivery, communications, and other business operations.
These providers may process personal information as necessary to perform their services, subject to their applicable terms and privacy policies.
Some providers may process information in jurisdictions outside your place of residence. Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.
Once you leave our website or access an external website through a link, the privacy practices of that external website may apply.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
Maintain login sessions and shopping cart functionality.
Remember customer preferences.
Improve website performance and usability.
Understand website traffic and visitor interactions.
Support advertising and marketing activities, where enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features, including login and checkout.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
8. CUSTOMER ACCOUNTS AND LOGIN SECURITY
Customers may create accounts to manage their profile, view orders, and access account-related features.
You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorised access to your account.
If our website uses third-party authentication or OTP services, relevant information may be processed by those providers to facilitate secure login and account verification.
We take reasonable measures to protect customer accounts but cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including processing orders, maintaining accounts, resolving disputes, preventing fraud, and complying with legal and accounting obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.
10. DATA SECURITY
We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
Access to personal information is limited to those who need it for legitimate business purposes. However, no security system is completely foolproof, and we cannot guarantee absolute security.
11. CHILDREN’S PRIVACY
Our website is intended for individuals who can lawfully make purchases under applicable law. We do not knowingly collect personal information from children in circumstances where parental consent or other safeguards are legally required.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.
12. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent for processing where consent is the applicable legal basis.
Opt out of promotional communications.
Raise a complaint regarding the handling of your personal information.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
We may retain certain information where required by law or necessary for legitimate business purposes.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
Any updated policy will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
14. CONTACT INFORMATION
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint regarding your personal information, please contact us:
Business Name: Dabbie
Website: https://dabbi.co
We will review privacy-related requests and respond in accordance with applicable law.
