Return, Replacement & Refund Policy

📅1. Change-of-Mind Returns – 7 Days

Dabbi offers a 7-day return window from the date of delivery for eligible products if you change your mind.

To qualify for a change-of-mind return:

• The product must be unused and in its original condition.
• Original packaging, accessories, manuals and included components must be returned.
• The product must not show signs of use, washing, installation, misuse or customer-caused damage.
• The return request must be submitted within 7 days of delivery.
• Products should be packed and sent to the registered address carefully by the sender.

Products that have been used, washed, installed or damaged after delivery are not eligible for voluntary change-of-mind returns.

For hygiene-sensitive products, additional restrictions may apply, provided these are disclosed and consistent with applicable law.

📦2. Damaged, Defective, Incorrect or Missing Items – Report Within 5 Days

If your order arrives damaged, defective, incorrect or incomplete, please contact Dabbi within 5 days of delivery.

To help us resolve the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the issue, where possible.
• Photographs of the outer packaging and shipping label, if available.

Our team will assess the claim and guide you through the next steps. Depending on the circumstances, an appropriate remedy may include a replacement, repair, refund or other resolution.

The 5-day reporting period helps us investigate delivery and initial product issues promptly. It does not remove any rights or remedies available under applicable consumer protection law or an applicable warranty.

🔌3. Kitchen Appliances & Electronics

Change-of-Mind Returns

Kitchen appliances and electronic products may be returned within 7 days of delivery, provided they are eligible for return, unused, in their original condition and packaging, with all accessories and documentation included.

Any applicable product-specific restrictions will be disclosed on the relevant product page.

Damaged or Defective Products

Visible damage, missing components or initial defects should be reported to Dabbi within 5 days of delivery. Customers may be asked to provide photographs or videos to help us assess the issue.

Dabbi will review the claim and provide an appropriate resolution in accordance with applicable law and the relevant product terms.

Faults After the Initial Reporting Period

If a kitchen appliance or electronic product develops a fault after the initial 5-day reporting period, please contact Dabbi for assistance.

Where a manufacturer's warranty applies, we will guide you through the relevant warranty process. The reporting period does not limit any consumer rights or remedies available under applicable law.

Warranty Information

Warranty duration, coverage, exclusions and claim procedures may vary by product. Please refer to the relevant product listing or warranty documentation for details.

🚚4. Return Shipping & Charges

Change-of-Mind Returns

For eligible change-of-mind returns, the following charges will be deducted from the refund amount, where applicable and permitted by law:

• Original Shipping Charges: The shipping cost incurred for delivering the original order.
• Return Shipping Charges: The cost incurred to ship the returned product back to Dabbi.

These deductions will be calculated based on the applicable shipping costs and communicated transparently to the customer.

Damaged, Defective, Incorrect or Misdescribed Products

If a product is returned because it arrived damaged, defective, incorrect or materially different from its description, Dabbi will arrange or cover reasonable return shipping costs, as applicable under the circumstances and applicable law. Such claims will not be treated as ordinary change-of-mind returns.

Return Instructions

Please contact our customer support team before sending any product back. Our team will provide the necessary return instructions and explain any applicable charges before the return is processed.

🔍5. Return Inspection & Refund Timeline

Once we receive your returned product, our team will conduct a quality check within 48 hours to verify the product's condition and eligibility for a return.

After the return is approved, the refund will be initiated, and the amount will be credited within 5–7 working days, depending on the original payment method and payment provider.

For eligible change-of-mind returns, the original shipping charges and return shipping charges will be deducted from the refund, where applicable and permitted by law.

Refunds are subject to successful completion of the quality check, where applicable. We will keep you informed of the status of your return and refund throughout the process.

These timelines are subject to any shorter deadlines required by applicable law.

🔄6. Replacements

Where an eligible claim is approved, Dabbi may offer a replacement if the product is available and replacement is an appropriate remedy.

If a replacement is unavailable or unsuitable, we will discuss the applicable alternative, including a refund where required or appropriate.

All replacements and related remedies will be handled in accordance with applicable consumer protection laws.

✋7. Order Cancellations

Please contact Dabbi as soon as possible if you wish to cancel an order.

Orders that have not been dispatched may be eligible for cancellation. For orders that have already been dispatched, please contact our team for guidance.

Any cancellation restrictions or charges will be disclosed transparently and comply with applicable law.

📝8. How to Request a Return or Refund

To initiate a return, replacement or refund request, contact our customer support team using the details provided below.

Please include your order number, registered contact details and a clear description of your request. Our team will review the information and explain the next steps.

We aim to acknowledge customer complaints within 48 hours and resolve them within the timeframe prescribed by applicable law.

⚖️10. Policy Updates & Consumer Rights

Dabbi may update this policy when necessary. The latest version will be published on our website with its effective date.

Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer rights or remedies available under applicable law.

At Dabbi, your trust matters. We aim to make every purchase a confident and convenient experience.